First, let me explain what BitDefender Free Edition does. Simply put, it’s a free anti-virus solution that I’ve heard great things about. I know of a couple of computer geek friends of mine that swear by it. It’s a straight-forward, easy to navigate program that detects and removes viruses and other malware.

I decided to install BitDefender Free Edition on my laptop, which is running Windows 7 RC1. The version of Windows is irrelevant, since it runs fine on it. My issue is with the program itself and the unforgivable headaches involved in downloading and installing it.

Downloading BitDefender Free Edition

When you first go to the BitDefender website. Go to Downloads –> Home/Home Office –> and click the small ‘Free Edition’ link.

Click the big ‘Download’ button, and on the next page, enter the email address you want the link to the program sent to.

Sounds easy so far, doesn’t it? The headaches are next. They make it very easy to find it on their website, but not easy at all to download or install.

In your e-mail account, you’ll find the link to download BitDefender Free Edition. What you’ll find out is that it’s simply a mini-version of the program that will proceed to attempt to download the full program once you try and install it. However, when it tried to download the full program, it couldn’t.

I found myself having to do a Google search for ‘BitDefender Free Edition’, and downloading the full program from Softpedia.com.

Installing BitDefender Free Edition

After downloading it from Softpedia, it installed just fine, no hiccups or anything. However, the program proceeds to force the user to register an account with BitDefender, at which point they will send an activation e-mail to the e-mail account you registered with.

Ok, at this point the program is installed, registered, and activated. Finally. The next annoyance is that from now on, whenever I reboot the computer, I get nagged with a screen compelling me to buy the paid version of the software.

I guarantee that an average user will not go through all of these steps to use the product, free or not. It’s too much hassle and too time consuming. I doubt even a power user would go through all of this. The only reason I did was because I wanted the experience.

Get your act together, BitDefender. If you’re going to offer a product, free or not, at least make it so your users actually want to use it. Make the process simple.

I will say it’s a fantastic product, and I mean that, but it’s not worth all that trouble.

Originally posted 2009-07-07 00:39:01. Republished by Blog Post Promoter

My landlord came to me with his wife’s laptop, which is running Windows Vista. She bought it a few months ago and was just getting around to really using it. Trouble is, she forgot what her password was, and was unable to access her Windows profile, and her data.

I remember attempting to reset or remove the Windows password in 2000 and XP, but didn’t succeed and ended up having to format and reinstall Windows just so I could use it again. I did not want to put my landlord through that.

After two hours worth of research, I ran into a few paid-for (shareware) programs, a couple of which were command-line based (DOS). They didn’t work, at least not for me. Windows still asked for a password. Two of them were GUI, so they just have a few checkboxes, and click ‘next’ a few times, then reboot.

The program I found to work, and easily reset the Windows password. It’s called PC Login Now. It’s open-source, so it’s free.

You simply download the ISO file, and use a program such as CD Burner XP Pro to burn the file contained in the ISO to a CD or DVD and it’s bootable, and is able to reset and remove the passwords of Windows accounts.

It’s a tool that’s a must in my computer repair arsenal, and I suggest any computer user do the same.

Originally posted 2009-07-07 00:34:00. Republished by Blog Post Promoter

Adobe Updater is the worst offender, with updates that seem to come out at least once a week. Windows Update is next on the list, popping up and often insisting on restarting the computer, whether I’m in the middle of something or not.

According to the Information Technology Services (ITS) department at Lethbridge College, all computers on campus are set up using an image. The images are updated once or twice a semester, but only once approved by instructors.

An image is an exact copy of an operating system with selected programs (sometimes hundreds) installed. Everything is installed only on computer, and a snapshot is made and applied to other computers, preventing ITS from having to install everything individually on each computer.

When a computer on campus seems to be running really slow, the tried and true method of restarting a computer doesn’t always fix the problem.  As it turns out, ITS says you need to shut down the computer and start it up again for the computer to go back to the original image.

When the image is freshly applied after a shutdown, it often takes longer to log in. ITS says this is because the user information is no longer stored on the computer and it has to grab it from scratch off of  the school’s servers, which takes time. Up to 5 minutes on a Mac in my experience, which ITS says is due to larger user profiles on the Mac versus those on PCs.

When I log onto a Mac on campus, I’m prompted with a dialog box asking to run a script (which lets you access folders on school servers), which I find annoying.  ITS tells me this issue should be solved by January, which is also when they’ll be upgrading to the newest version of Mac OS X, Leopard..

I often hear in the Computer Commons around campus that the computers are running slowly. I recommend shutting the computer down, and wait a few minutes for it to cool down before turning it back on. They’re on almost always on, which is bound to have an affect on performance and speed.

If you are running into problems with computers on campus, contact Computer Services and let them know. They want to hear from you.

Originally posted 2008-11-21 17:09:28. Republished by Blog Post Promoter